Privacy policy

Privacy Policy

Effective Date: 28/07/2026

At SF Cosmetics, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or purchase our products.

Who We Are

SF Cosmetics is an online retailer specialising in lash products.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Email: sfcosmeticlounge@gmail.com

Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full name

  • Billing and delivery address

  • Email address

  • Telephone number (if provided)

  • Order and purchase history

  • Payment information (payments are processed securely by our payment providers, and we do not store your full payment card details)

  • IP address and browser information

  • Information collected through cookies and similar technologies

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Contact you regarding your purchases

  • Respond to enquiries and customer service requests

  • Improve our website and customer experience

  • Prevent fraud and protect our business

  • Send promotional emails and marketing communications where you have chosen to receive them

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Marketing

If you choose to join our mailing list, we may send you updates about new products, promotions and special offers.

We will only send marketing emails if you have given your consent. You can withdraw your consent at any time.

Sharing Your Information

We only share your information where necessary to operate our business. This may include:

  • Payment providers who securely process payments

  • Delivery companies to fulfil your orders

  • Squarespace, which hosts our website

  • Email marketing providers used to send newsletters

  • Professional advisers or legal authorities where required by law

We do not sell your personal information to third parties.

Cookies

Our website uses cookies to help improve your browsing experience.

Cookies may be used to:

  • Remember your preferences

  • Analyse website traffic

  • Improve website performance

  • Support marketing and advertising activities where applicable

You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

How Long We Keep Your Information

We only keep your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including meeting legal, tax and accounting requirements.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information where appropriate

  • Restrict or object to certain types of processing

  • Withdraw your consent for marketing at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

SF Cosmetics

Email: sfcosmeticlounge@gmail.com